Permission is granted for the printing and making of photocopies of single articles or pages from our web site by individuals for colleagues within their own organisation or company provided that this notice and the following disclaimer is reproduced on each copy. Permission is given to extract and quote from articles or pages on our web site, without copying entire articles or pages, provided that acknowledgement of source is made along with the Unique Resource Locator (URL) of the page.
Linking to our website
Provided that no charge is made for access to the web site or web page containing the relevant link, and that an acknowledgement of source is made, as above, the inclusion of a link to our web site is permitted. We reserve the right to withdraw this web linking permission in any instance, in our complete discretion.
All material on our web site is for general guidance only. Our web site is not offered as professional advice. Only specific professional advice should be relied upon where specific facts can be taken into account. Coplexia, its partners and staff exclude all liability for actions taken, or not taken, in reliance on material on our web site. Professional advice, guidance and support are available from Coplexia.
The contents of each page on this web site (“our web site”) are Copyrighted to Coplexia, from 2003 through to this current year. Reproduction of any part of the material (“our material”) contained in any page in any form is prohibited other than in accordance with the following permissions:
Excepting the limited permissions for personal use set out above, no part of our web site may be republished, held in a retrieval system or reproduced in any manner for distribution or made available for consultation by means of a computer system or network without the prior written consent of Coplexia (excepting only caching of pages for individual users’ browser software that are copies of the then current pages on our web site).
How we aim to address your dissatisfaction.
If you have a complaint or are not satisfied with the standard or proficiency of the work, the service provided or the associated bill you should raise the matter with your assigned Client Contact in the first instance. You can contact your assigned Client Contact using the contact details supplied to you or by email to [email protected] with the name of your assigned Client Contact in the body of your email.
If the work is being done in a department of the firm of which the assigned Client Contact is not a member, the assigned Client Contact will deal with your complaint in conjunction with the Head of Practice concerned.
If your complaint is about the assigned Client Contact, you should take the matter up with the firm’s Principal or Managing Partner.
We will acknowledge complaints within 2 working days and try to ensure that they are dealt with promptly. The assigned Client Contact, Head of Practice or Managing Partner (as applicable) will investigate the complaint and aim to respond within 10 working days. If this is not possible, we will advise you of the likely timescale for responding and reason for the delay. We will respond to your complaint in any event within eight weeks.
The Solicitors Regulation Authority can help you if you are concerned about the behaviour of any of our SRA regulated solicitors. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority.
What you can do if we cannot resolve your complaint.
If you are not happy with our response, or if we have not given you a final response within eight weeks, you may be able to refer your complaint to the Legal Ombudsman.